Services

Gary Nicol Associates specialises in customer satisfaction consulting and market research.  Since 1987 we have been committed to providing accurate, reliable and timely information for our clients in formats which are easily understood.  Our philosophy is to go the extra mile for our clients and consistently surpass their expectations.

Research & Analysis specialities:

  • Stakeholder surveys
  • Focus groups
  • Key client/ lost client interviews
  • Face to face surveys
  • Transaction & shopper exit surveys
  • Internet surveys, telephone & mail surveys
  • Community consultation facilitation
  • Mystery shopper evaluation
  • Staff climate surveys

Special projects have included:

  • Benchmarking
  • Promotional evaluations
  • Product/service concept testing
  • Identification of potential customers
  • Call center performance evaluation
  • Readership surveys